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Remember Pets - Duration: 13:03.
Hey, how are you?
Some of you already know my mom's dog passed away a few days ago.
Spot's partner.
We incinerated my mom's dog in a place near my home.
Your home also.
Her'es Ed. Ed say "hi."
Look! A quarter.
We can't get over that joke from Daniel Sosa.
We're going to talk to this woman so that you get to know her.
Because I loved her services.
And I love the fact that she does this out of passion.
She doesn't do it for the money.
She isn't like others that lie to you just so that they can gain more money.
She shows you that's your dog is the only one entering the oven.
But we'll talk about this with her.
We're here now.
This is Remember Pets.
We're going to meet Marce and Ivonne so that we can talk to them.
First, could you please tell me your names?
I'm Marcela.
And I'm Ivonne.
What motivated you to do this?
First of all, Pam, the love we feel towards the animals.
Giving them a meaningful and respectful goodbye.
Because of all the time they dedicate to us and all the good times we share with them.
We think they also deserve a space and time.
And we as owners do too.
So that we can say goodbye to them and being with them throught their death.
That's all. The love we feel towards our pets.
And supporting the families that lose their pets.
And how long have you been doing this?
A year.
How do you feel helping people through their loss?
This allows us to help them.
Giving them a place to let their feelings out.
To tell their pets how much they loved them.
That they will remember them, that they loved them.
That they respected them.
Personally, I can tell you we've had some experiences...
Inside of this business that deals with coping with loss.
The loss of a pet.
The loss of a loved one because, for many of us, pets are part of our families
This also allows us to understand the life is a cycle.
And that we'll all go through that cycle eventually.
Evry pet has it's history.
And we're thankful with those who allow us to...
To share this moment with them.
It's a relief.
It's a satisfaction for us to know that we can help these families in this sad moment.
Is it easier for you when you lose a pet thanks to being here all the time?
I think it would because we deal with it every single day for over a year.
But I think it won't be easier.
I think what hurts the most is the absence.
Knowing they won't be there anymore.
That you can't pet, carry or talk to them anymore.
Because the memories will always be with you.
But what hurts is the absence.
And knowing that what they shared with you is no longer there.
So I think it won't, but I don't know.
I don't know, I haven't had that experience yet.
I hope I won't in a long time.
But, I think that...
I'm sure that I look at a pet's loss in a different way now.
Because I know there are these type of spaces.
Thta allow you to be with them when the time comes.
That help you get through the cycle.
What motivated you to have you furry friend Lola working here?
First of all, you can see she's charming.
And we think that, in a bad moment, a pet...
A dog, a cat, doesn't matter....
Always helps.
Lola has been here for about 2 or 3 months.
She's part of Remember Pets' team now.
And she has really helped us.
This room is called "the last goodbye room."
This is where people say goodbye to their pets.
After they have their time to say goodbye to their pal...
Almost at the end of the service, Lola comes in.
She interacts with people.
People pet her.
Many of the talk to her and let go of their feelings.
And it's a relief for people.
People get relaxed with Lola.
It's as if she knew what she must do.
She comes in very charming, with her tail moving.
Submissive and charming.
And people feel it.
In all this time, what's the experience that left a mark on you?
For me it's when it's about cats.
I love cats.
So it's rough for me.
Once we had a cat called Michelle and I had a cat named Michelle.
I had her for 19 years.
When it's about cats, I cry with the families.
It's very rough for me.
I remember a experience that shocked me.
Because of the sadness that the man felt.
Someone ran over his dog.
But the man had been through other though experiences at the time.
I'm recalling now.
His wife wasn't with her, he lost his job.
He was an elder man.
They ran over his dog.
He hugged his dog with such love, Pam.
As if it was a baby.
Just like that.
He was so protective. Always asking where his dog was.
"What's taking so long?"
Anxious of knowing where his dog was.
We tried to calm him down.
We talked to him, we were always with him.
When he got the ashes, you could see the sadness on his face.
I can't explain it to you.
We had another one.
We found it really cute.
A girl came with her grandpa.
Her fish died.
That's where you can see that you can make a connection with any pet.
A vet once sent us his rooster.
A rooster, right?
Yes.
You may think that these services are only for cats and dogs.
But not really.
We've offered our services to rabbits, chinchillas, roosters...
Turtles too.
Lastly, could you tell us about the services you offer, please?
We have three types of services.
The individual one.
It includes us picking up your pet where it died.
It could be your home or the veterinary.
Sometimes pets die at home.
You get the ashes of your pet and your pet only.
This means your pet goes into the oven alone.
And we collect it's ashes.
We have 3 urns.
This is the marble one.
It can also be a wood one.
Any of these 2.
And we have the ecological one.
This is our ecological urn.
It's made out of natural fibers.
It's biodegradable.
We put the ashes of you pet at the bottom.
We collect the ashes on this pot.
And we put a plant at the top.
We use succulent plants for this.
This is an abundance.
We also have brazilwood, sabila and elephant foot plant.
If want to keep that bond with your pet...
That habit of taking care of it.
You can do it with these plants.
You pet's ashes along with the soil are a fertilizer for the plant.
And this helps the plant grow.
When we pick the pets up, we pick them up in these boxes.
These coffins.
Biodegradable coffins.
These were made for the kids.
Because, for the kids, their first encounter with death is through a pet.
Here they can say goodbye to their pets.
They can write or draw on it.
These boxes are safe.
And it's respectful.
We have the "being there" service.
The owners can come here and...
And they can be with their pets through the whole process.l
As you can see, behind us is the oven.
It's working right now.
And you can witness when your pets enters the oven through this window.
Thank you for your time, for teaching us, for explaining us and for sharing with us, Marce.
Because you talked about your experiences.
Thank you so much.
On the contrary.
You lived the experienced here in Remember Pets.
You know we do this with respect towards the pets and the owners.
We respect your pain.
I really hope people know that these services exist.
So that they can say goodbye to their pets in the right way.
I'm not saying this is the only right way.
Everyone has their own way of dealing with sadness.
But with this you can have a space where you can let your feelings go...
Where you can let go of the sadness, right?
And leave calm and relaxed.
Or at least knowing that you're taking your life partner's ashes home.
Thank you so much!
It was lovely to meet you, Pam.
You too, Marce!
Thank you so much.
Thank you all.
Guys, this was me visiting Remember Pets.
I don't wish for you to go through a loss soon...
But if it happens with your pets and you really love them.
Just as I loved both my dogs.
Bring them here.
Here they're treated with respect.
And I can assure you you take your pet's ashes home.
You can witness everything.
And you heard the ladies.
They do this with joy.
Then don't do this for the money like other people.
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