hello everybody welcome back to another video I'm Philip and this is Isabel in
case you're new here and do you use your English and work I've got a feeling you
might if you're here well good news in this video we're going to look at some
dos and don'ts for when it comes to writing emails in English with these
tips you're gonna be killing it yeah we're gonna help you sound more
professional so are you ready Mr Bartlett
I'm ready let's do it
okay get your laptops out come on we're gonna write an email let's write an
email to Cambridge University Press okay oh that's a good idea yeah yeah so how
are you gonna start Isabel okay to pull it may concern' that's okay but I
think we can do better than that nobody's gonna reply to you if you say
to whom it may concern come on let's get on LinkedIn or on Google on Twitter
let's find out who is the marketing director of Cambridge University Press
just give me a minute okay
oh I think I got him Joe Piper head of product marketing at Cambridge
University Press that's our man okay dear
mr. Piper yes that sounds much better so always try to get a name if you use their name you're much more likely to get a response or if you already know
them obviously you can use their first name I'm just gonna see if I can get his
email hello could I speak to mr. Joe Piper please it's Philip it's
confidential it's confidential could you just put me through to him please he's
in the toilet no no don't disturb him if you could just give me his email I'll
send him and I'll send him an email Cambridge University Press okay that's
easy first it's nice to start with a little
bit of small talk to warm up break the ice yeah okay and this was afeared
I hope this email finds you well oh that's a good phrase yeah I hope this
email finds you well yes nice phrase you could also say I hope you are well I
hope all is well in Cambridge or if you've previously spoken to the person
you could say thank you for taking the time to speak to me on the phone this
morning perhaps okay yeah okay do you like long emails
oh no no nobody does so let's get straight down to the point don't beat
about the bush too much okay okay let's go straight to the point
How can we do this without being rude you can say I'm writing regarding or I'm writing in
regards to write this down I'm writing regarding a possible collaboration yes
also if you've just spoken to that person on the phone you can say
following up on our recent phone call or if you want to ask for something
I would like to ask you about your grammar books for example but be
careful, don't make the mistake I often see I write you about my homework
this is not correct in English, don't say that you use the present
continuous don't you yes I'm writing I'm writing this email to ask you for
example ok now let's get down to the nitty-gritty the meat of the email so
what are you gonna say Isabel nice expression hmm okay yeah let's get
started then so I'm welcome to come in a possible collaboration okay last week I
went to the annual conference here in London and when I was there I spoke to a
number of important people one of them being misters me okay okay
recommend it wait
keep it short and sweet okay we can cut this down nobody wants to
hear your life story okay so let's summarize okay in a few
sentences for example it has come to our attention but you have recently
published a new book we'd be delighted to feature it on our channel in exchange
for some free copies to give away to our students
perfect Mr Bartlett oh yes by the way there are some people that put other people
on copy from the same department but they don't say anything
this is not very professional is it if I want to say 'pongo a mi compañero de departamento
Phillip en copia en este email' How would you say it in English
I've put my colleague Philip on copying ok and if it's a more
informal email for someone that I deal with every day and I just
want to say 'pongo en copia a Phillip en este email'' I've cc'd Philip on this
email if you want to attach any files you must inform the other person don't you
so how can you say in English 'te adjunto este archivo'
please find document attached cool let's continue ah tell him that we
can meet in Cambridge next week because there is a conference
oh yes it's true, we're going to be in Cambridge next week
that sounds really formal doesn't it do you like it yeah that sounds good but and
it's better not to use the passive voice because you don't
you don't usually mention who performs the action
but I thought the passive voice was more formal wasn't it yes but when writing email
you need to be as clear as possible you're not saying who's holding the conference
I've finished writing the email but now I'm in a bit of a rush
how can I ask him to reply before Friday without being rude what would you write
can you let me know before Friday could you let me know asap as soon as possible
please get back to me by Friday whoa whoa whoa whoa look this is all a bit
too direct and informal it would be much better to say something like
could you please get back to me by the end of this week
I'd really appreciate it if you could let me know by tomorrow
or one a bit more formal I await your response at your earliest convenience
Oh I like that and some other useful phrases would be I'd appreciate your help in this matter
please keep me informed of any updates
and other more informal phrases please keep me posted
let me know what you think okay cool
let's continue, I'm going to tell him to contact us if he has any questions
what do you think Phillip don't hesitate to contact me if you have
any questions yeah that's the typical phrase isn't it yeah
that's the typical phrase but I prefer if you have any questions please let me
know always positive never negative I like your thinking Mr Barlett
or for example should you have any questions please feel free to reach out that
sounds good yeah okay or some a bit more informal if you have any
questions I'll be happy to help you drop me a line if you have any questions drop
me a line that's a nice one drop me a line ok perfect
and there's a phrasal verb that is often used at the end of emails
yes yes with the verb to look I'm sure you know which one it is
what's the mistake that you find many times in the emails you
receive from your students many say I look forward to hear from you
soon where's the mistake in this phrase
Isabel I look forward to hear from you soon
I look forward to hearing from you soon exactly or you could also say I'm
looking forward to hearing from you soon mmm-hmm but you never use the infinitive
do you no I look forward to hearing from you
I look forward to working with you yes I look forward to seeing you next week I
look forward to meeting you in person another one without using the verb is
I look forward to your reply that's a common one I look forward to your reply
now I just have to write 'atentamente' 'un cordial saludo'
so I'm going to risk it as it's a formal email and I don't know this person
I'm going to write yours faithfully yours sincerely because we've written the name
of the person yours faithfully
is only used if you don't know the name of that person If you start with dear sir or madam
if you haven't done your job so yours faithfully when you don't know the name
yours sincerely when you know the name and yours truly is a bit
formal and a bit old fashioned but you can use it
ok these are for quite formal emails
what others do we have kind regards best regards or best wishes
that's my favorite best wishes that's a good one okay okay that looks pretty
good so no no no wait wait wait wait the golden rule the last golden rule you
should always always reread your email before you send it to check for mistakes
so can you read it again spelling is very important
yeah that you missed it you missed a team yeah
don't forget your attachments oh yeah yeah happy with that yeah okay then good
great okay that was easy easy peasy
piece of cake it's not so difficult to send a formal email is it good job
it just takes a bit of practice yeah
If you want some extra practice why not write a short email in the comments below this video
ok but keep it short keep it brief just practice using some of the phrases
and that'll help you remember okay will you be correcting any mistakes I will have a
look yeah I'll see if I can help a little bit thank you for learning
English with amigos in glasses and keep pushing keep pushing together we can do
it let's keep making your English rock and we'll see you all next week
we use yours faithfully
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