I'm Mario Rascón, I work at MásMóvil and I'm the manager of the project development
and management team.
What was the situation before Bonita implementation?
Our situation at MásMóvil before the Bonita implementation was certainly chaotic. We had differences,
different processes to do the same things, we had different
systems performing the same tasks, some processes were even slowing down
our time to market. In the telecoms market, a swift
time to market is very important. So, we needed to find a
solution.
What were the consequences of Bonita implementation?
The benefits that Bonita brings to our projects are process unification,
ease of defining processes and implementing those
processes and, once they've been implemented, modifying and improving
or daily maintenance of those processes is also benefited, without a doubt.
Why did you involve a Bonitasoft partner?
The decision to work with a partner on this project and, more
specifically, for the implementation of Bonitasoft, was motivated by the agility
and speed it gave us. We didn't have any prior experience with
Bonita, and hardly any with BPM, which is why we opted for a partner, to reduce the
lead times.
What are the benefits broughts by Bonita?
The benefits we've noticed since Bonita was implemented
are the time to market, which I mentioned before, the speed of
implementation and developments, and the speed of responding to
our business needs.
What are your future projects with Bonitasoft tools?
We currently have plans to extend use of the Bonita platform
to new business processes beyond the current scope
(customer care processes, self-service
processes). We're even considering the possibility of extending it to
provide support and define more focused business processes, daily
operating processes within each of the business units.
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