Hello, my name is Lionel Turci,
and I'm an innovation project manager.
Before getting into service design at Aktan,
I was an innovation consultant
and supported companies from a variety of industries
in designing new products and services.
These days, my job still involves supporting my clients,
helping them find ways to innovate, improving service quality,
and designing new products and services,
but now I focus only on service design.
My scope of action is quite vast.
I support the project from beginning to end, and the client
starting with the first meetings,
and guiding the project day to day until completion.
Any service innovation project begins with a scoping phase, which is key
when the main goals, challenges and constraints are defined
A multi-disciplinary team is formed between Aktan and the client
to decide exactly which work methods and tools we will use together.
It's a crucial time, because if we don't accurately foresee
the project's objectives and challenges, our approach will be off course,
and we won't be able to complete the project.
During this immersion phase, I take the time to discuss
matters with each project designer and company executive individually.
Together, we determine the project goals and constraints,
its fit with business strategy, the main roles and responsibilities,
and of course which users we are addressing.
My job is to keep the project on track,
in line with the client's business issues
coordinate methods and expertise, and, if necessary,
align or re-align each step in the process.
What I find particularly exciting as project manager
is the variety of topics to deal with.
With each new project, I discover a new world
and apply my work methods and lessons I've learnt.
The human aspect is also very important, because it's essential
to build trust and act with kindness towards the client.
And it's really rewarding at the end of the project to see that
the teams are proud of succeeding and learning with Aktan.
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