Waching daily Aug 29 2017

Rochelle: hi I'm Rochelle and I'm a 52 division to speak with a couple officers about how

they de-escalated a situation. PC Woo: we received a radio call 100 front street west

Royal York Hotel for a person in distress. we went to the room and we

could observe that the glass was broken onto the roof. once we got closer to the

window we observed a male standing at the edge of the roof, obviously

distraught. my concern was for the safety and get away from the roof. I was able to

decipher what he was saying and he was upset about a certain thing and once we

were able to move that the trigger that was in the area out of the room we were

able to focus on him directly and obviously our concern was his safety and getting

him off the roof. I noticed that his hand was bleeding and I used that to distract

him, to let him know that I was here to help thim and his hand probably needed

stitches and asked him to come closer to me so I could see his hand I can assess

his injury and take him to the hospital. PC Luthra: He was sitting right at the corner

which was right at the ledge of the corner of the roof so we wanted to move him out of that area. PC Woo: as he approached us we were feeling

relieved at the fact that he was moving away from the roof. at that point in time

my partner interjected and spoke to him as well and continued the

conversation try to de-escalate the upset, he came close enough to the window

where I gently put my hand and grabbed a hold of his injured hand. my partner you

can describe your actions PC Luthra: he was you know he was reluctant to come and he

came close he realized he's too close he tried to back off but we got him at that

time and gently pulled him inside. because it continuously telling him that we are

here to help you and he trusted us no way and then he came all the way PC Woo: he was

able to help himself through the window was some some positive direction would

make sure that his safety was he was safe due to all the broken glass around

the around the corner of the window. he was able to use his legs and

knees to help himself over that and come into the room and at that point in time we will

assess his injuries call for medical help Rochelle: did you feel you were prepared to deal with this kind of

situation? PC Woo: I felt very prepared based on our in-service training which

focuses on communication and de-escalation skills. we go through

training based in scenarios which mirror events that actually happened in the

past and basically these are the training module where we have

instructors either the officers being the person in distress and it just give

us a scenario and then we deal with it as it is and that I find that really

prepares us because at the end of the day we we have the use our best judgment

use our communication skills to best help this individual in distress PC Luthra: and we

continuously continued active communication with this guy first he was

not reacting to it at all and slowly we kept going and then he started

listening to us and the trusted us and came over to us PC Woo:I felt that the

training really prepared me for that scenario we also discussed and get

updated a mental health crisis resolution and the use of force options

when dealing with emotionally disturbed people in distress. so in the in the

past I know we've had a lot of hearings where there's stress that the police

officers need more training and this is one incident where I like to be positive

and say that the training really worked yeah gifted if you were really prepared

for this scenario and I'm just thankful that we were able to get him through the

windows safely and that the help that he needed Rochelle: thanks for watching another

episode of how we do it TPS